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FAQs

Billing Questions

What forms of payment do you accept?

Check, bank deposit, and credit are all accepted methods of payment. Please note: credit card transactions carry an additional processing fee of 3.75%.

When is payment due?

For counseling appointments, payment and copays are due prior to the time of service.

For consulting or long-term projects, payment is due at the time of service.

Do you accept insurance for counseling services?

We are currently preferred providers for:

  • Cigna (Open Access Plus, PPO, HMO)

  • CareFirst BCBS

 

As every plan is different, it is your responsibility to contact your insurance company to determine whether or not nutrition services are covered. To get the maximum reimbursement from your insurance plan, please call your insurance company and ask them if your plan covers nutrition counseling (CPT codes 97802 &  97803). You also want to know what your copay is, what your deductible is before insurance kicks in, and whether or not there's a limit on the number of visits.

If you aren't covered under your insurance plans, we are happy to provide a superbill upon request.

Counseling-Specific Questions

How do I schedule an appointment?

Please call or email us. Our contact information can be found on the Contact page.

I’m scheduled for my first appointment. Now what?

You’ll receive patient forms via email to fill out prior to your first appointment. By doing the paperwork ahead of time, we can maximize our appointment time.

Where do we meet?

We do the vast majority of our counseling virtually. 

Have another question?

No problem - contact us, and we'll get back to you.

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